SPA - Spa Trainer

As a Spa Trainer serving WorldHotels, you will be responsible for performing the following tasks to the highest standards:

• Training and Development: Work closely with the Spa Manager, Training Manager, and relevant training resources to identify training needs and develop suitable training programs for Spa Associates.
• Technical Skills Assessment: Monitor and assess the technical performance of Spa Therapists, identify areas for improvement, and arrange appropriate coaching or additional training when necessary.
• Treatment Standards: Ensure that Spa Therapists consistently follow approved treatment procedures, allocated treatment times, and standard treatment room set-up requirements.
• Service Quality Improvement: Review negative guest comments and service feedback, identify areas requiring improvement, and implement appropriate corrective training measures. Refer to the Spa Academy for clarification or guidance when necessary.
• Product Knowledge and Preparation: Ensure Associates understand the products used in treatments and that treatment products are prepared hygienically, according to established recipes, and maintained in good condition.
• Guest Experience Standards: Guide Spa Associates in following proper guest interaction procedures, including greeting guests by name where possible and ensuring guest comfort throughout treatments.
• Professional Standards and Compliance: Ensure Spa Associates maintain proper grooming, personal hygiene, professional conduct, and compliance with the Resort’s policies, procedures, and safety requirements.
• Training Follow-up and Evaluation: Monitor training effectiveness, periodically evaluate Associates’ performance, and recommend further development or corrective measures where required.
• General Responsibilities: Maintain effective teamwork and cooperation with the Spa team and other departments, and perform other reasonable duties as assigned by the Spa Manager.

• Working 5.5 days per week.
• Full salary and service charge provided during the probation period.
• Competitive salary, with staff accommodation or transportation allowance provided.
• Full benefits including insurance, annual leave, and holiday bonuses.
• Relocation support and annual home visit benefits.
• Annual Leave: 12 days of annual leave, with 1 additional day added each year.
• Employee Birthday: one paid day off and birthday gift.

A Spa Trainer serving WorldHotels is always working on behalf of our guests and with fellow Associates. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Education

• Formal education or professional training in Spa Therapy, Beauty Therapy, or a related field is preferred.

Working Experience

• Previous experience in Spa operations and treatment services.

• Experience in coaching, training, or evaluating Spa Therapists is preferred.

Professional Knowledge

• Good knowledge of Spa treatments, massage techniques, and treatment procedures.

• Good understanding of Spa products, product preparation, hygiene, and safety standards.

• Knowledge of guest service standards and Spa operational procedures.

Skills and Competencies

• Strong coaching, training, and communication skills.

• Good observation and assessment skills, with the ability to identify technical performance gaps.

• Ability to develop and deliver practical training programs.

• Good interpersonal skills, patience, and a positive attitude.

• Strong teamwork and coordination skills.

• Apply now: careers[a còng]worl********************
• Hotline: 0383******
• Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam