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Việc làm thêm
Bui Nhu Thanh
65 Lượt xem hồ sơ
Nữ, 15/03/1985, 41 tuổi
482 CMT8, Phước Trung, TP Bà Rịa
Cập nhật: 18/12/2019
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Bà Rịa - Vũng Tàu
Tiếng Anh (Giỏi)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Saigon Tourism Training School
Tourism Management - Cao đẳng
2006 → 2009
Kĩ năng
| Tin học văn phòng | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Quản lí thời gian | |
| Training and Development | |
| Quản lý |
Kinh nghiệm làm việc
Front Office Manager tại Marina Bay Resort & Spa Vung Tau
4/2018 → 4/2019 (1 năm )
Bà Rịa - Vũng Tàu, Việt Nam
− Identify potential Accounts and business opportunities for the properties in Vung Tau. Conduct regular Market Surveys and Competitor Research. − Evaluate market reaction to advertising programs, merchandising policy, and product packaging and formulation to ensure the timely adjustment of marketing strategy and plans meets changing market and competitive condition. − Develop and recommend pricing strategy for the organization which will result in the greatest share of the market over the long run. − Continually communicates a clear and consistent message regarding resort goals to produce desired results. − Supervise the Front Office and Sales team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue. − Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s standard. − Integrates business information and foresees events which may directly or indirectly affect the property’s business plan. Analyzes business results and works with executive committee to develop an effective strategy to address needs. − Organize and take part in sales tasks, to maintain current guests and develop the market share. Ensure a high level of exposure for company through direct sales solicitation telephone contact and written communications. − Make business plan for department as per target set by Finance Director (or FC), to organize the execution in order to achieve set target, including reports on potential risks from guests’ debt. − To be responsible for all issues relating to guest room and to resolve all guests’ stay relating issues, helping to provide guest satisfaction at all times. − Ensure the respect of procedures and hygiene and safety standards. − Manage headcount and organization for optimum efficiency in compliance with legislation and help the department in meeting its targets. − Organize, manage and supervise the guest service operations of Sales, Front office, call center, Concierge, etc. at Front office area and Sales Department ensure the best guest’s welcoming and serving. To host the morning briefing of Front Office department, periodic and sudden internal meeting. To organize all procedures and regulation in relating to Front Office operations. − Attend morning briefing with Board of Management and other Heads of Departments. − Prepare welcoming VIP guests process as per VIP Guest’s SOP, organize and follow up the VIP picking up from the airport to the hotel and inform General Manager for guest welcoming at the lobby. And organize hotel’s event particular in welcoming VIP group. − Meet guests in person to resolve guests’ complaint, or send feedback to guests’ comments. − Consider and resolve any room booking relating issues, to keep booking record of old guests and attempt to attract new guests. − Conduct comprehensive monthly departmental meetings to include a review of procedures and events. − In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc. − Works with Human Resources on manpower planning and management needs. − Coordinate with Board of Management and other departments: − Coordinate with HK to control the room status and any relating issues to room’s maintenance, to coordinate the room maintenance schedule and room booking schedule. − Coordinate with Director, F&B management team to develop an operational strategy that is aligned with the business strategy and leads its execution. Collaborate with F&B and other departments to make sale strategies and conduct promotions to attract the customer. − Coordinate Sales & Marketing Department with Accounting departments to review room price every day, number of room sold, to adjust room price to ensure the obtaining of the best revenue every day. To ensure the invoice is made at the appropriate timing as per guests’ request.
Incharge Front Office Manager tại Oceanami Villas & Beach Club
4/2019 → 12/2019 (7 tháng)
Bà Rịa - Vũng Tàu, Việt Nam
− Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. − Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. − Ensures guest and employee satisfaction and maximizes the financial performance of the department. − Ensures employee recognition is taking place on all shifts. Empowers employees to provide excellent customer service. − Collaborates with the Front Office Manager on ways to continually improve departmental service. − Communicates a clear and consistent message regarding the Front Office goals to produce desired results. − Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. − Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service. − Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. − Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Handles guest problems and complaints effectively. − Ensures compliance with all Front Office policies, standards and procedures − Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. − Functions in place of the Front Office Manager in her absence. − Participates in department meetings.
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