Giám sát tiền sảnh tại Indochine Park Tower

1/2014 → / (12 năm 4 tháng)

01 lê quý đôn, phường 6, quận 3, HCMC

1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Training all staff in Fo department 4. Regularly check the number of tenants check in and check out. 5. Coordinate with other departments to ensure that meet customer requirements in time. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. 10. Controls cash transactions at the front desk. 11. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. 12. Performs other duties as assigned, requested or deemed necessary by management office & Board of Director. 13. In charge of the issues of cars of the building include repair, maintenance, oil change, arrange parking lot... The reason why i leave, i'll talk directly when interview.

Nhân viên Lễ Tân tại Boss Palace Hotel

1/2012 → 1/2014 (2 năm )

306-308 Nguyễn Thiện Thuật, District 3, Ho Chi Minh City, Vietnam

Performing as a receptionist with the professional & hospitality The reason for quitting: Looking forward to a professional environment and further progress.

Nhân viên Lễ Tân tại Ho Sen Hotel

1/2010 → 1/2012 (2 năm )

Thi Sách, District 1, Ho Chi Minh City, Vietnam

Carry out the professional work of the hotel receptionist, perform and prepare the procedures of Check-in & check-out for guests. Providing the information about the famous places, the information about the relevant problems in the hotel. Solving the guest's requests & complaints. The reason for quitting: 2-star hotel, limited about the regime & benefit for employees.

Giải thưởng từ công ty Indochine Park Tower

1/2016

Achieving the year-end awards of the company which i have been successfully completed the assigned tasks.

Huỳnh Thị Tâm Ngân - Nhân viên Lễ Tân

indochine park tower

huynhthitamngan@gmail.com - 0975669375