Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lê Thanh Tới
65 Lượt xem hồ sơ
Nam, 29/06/1994, 31 tuổi
Lê Chánh, Tân Châu, An Giang
Cập nhật: 24/05/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
12 - 20 triệu
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
An Giang University
English Teaching Bachelor - Cao đẳng
2011 → 2014
Kĩ năng
| Tin học văn phòng | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development |
Kinh nghiệm làm việc
Butler tại Nam Nghi Phu Quoc, in The Unbound Collection by Hyatt
3/2017 → 3/2018 (1 năm )
Phú Quốc, tỉnh Kiên Giang, Việt Nam
To consistently provide thoughtful, caring and sincere service. To identify and anticipate Guests’ needs and ensure personalized service is provided To provide Food and Beverage Services as required To assist with any plans or arrangements the guest intends to make during their stay To ensure that all requests from Guests are made possible and are followed up on To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems Ensure repeat guests are met and greeted on a daily basis and profiles are updated Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests Respect guest privacy and do not discuss guests’ private information with colleagues Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same Provide third service to guests by ensuring rooms are tidied up after guests leave rooms Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met Demonstrate discretion and courtesy when entering into the private space of guests To assist guests regarding hotel facilities in an informative and helpful way To follow department policies, procedures and service standards To follow all safety policies Other duties as assigned
Front Office Supervisor tại Premier Residences Phu Quoc Emerald Bay managed by Accor Hotels
1/2019 → 4/2020 (1 năm 3 tháng)
Phú Quốc, tỉnh Kiên Giang, Việt Nam
Supervise the efficient operations of reception including check in/out procedures Support team members in handling guest requests and enquires to ensure a positive outcome is achieved Ensure that both the Front Office Manager and duty managers are kept fully aware of any relevant feedback from Guests and/or other departments Demonstrate a high level of customer service at all times Advise team of any special events or VIP Guests in the hotel for events or for general accommodations Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards Act in accordance with fire, health and safety regulations and follow the correct procedures when required Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow and adhere to company brand standards Assist other departments wherever necessary and maintain good working relationships with Team Members Work with your Manager to identify a specific project to complete during your internship placement
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