Front Office Manager tại Gracy R&J Hotel

6/2019 → Hiện tại

Ho Chi Minh City, Vietnam

Set up FO, Gracy R&J Hotel (Planed in 6-7 months).

Assistant Front Office Manager tại Grand Silverland Hotel & Spa

7/2017 → 6/2019 (1 năm 11 tháng)

Ho Chi Minh City, Vietnam

- Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all Front Office policies, procedures and standards and satisfaction of guest’s needs. - Maintains high visibility during peak periods in order to ensure the smooth running of operations, promotes good public relations, takes corrective actions and handles guests' complaints to ensure their satisfaction - Monitor and review all of Front Office Departmental standards as well as the policies and procedures of the company. - Ensure all colleagues are fully aware of relevant information concerning the hotel as well as all promotions within the company. - Welcome VIP guests. - Ensure all incidents or complaints are recorded in the Duty Manager Log Book. - Conducts performance evaluations as required regarding colleague probation periods, annual performance reviews, promotion or transfer consideration and salary reviews. - Attends Management meetings and daily briefings. - Ensures the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all colleagues within the Front Office department. Salary: 13,000,000 VND/month. Reason for Resignation: Experiencing in a new working environment, acquire more knowledge and skills to develop myself in order to get higher position and income in the future.

Luong Pham - Human Resources Officer

Gracy R&J Hotel

hr.rj@gracyhotels.com - 028 38 3914 7070 (Ext: 114)

Hồ Thị Bích Trâm - HRM

Grand Silverland Hotel & Spa

hr.grand@silverlandhotels.com - 02838293888