With over 20 years experience in Hospitality, in which, over 6 years as a Training manager at a big size resort, 10 years as a teacher and trainer of Housekeeping operation of Hue Tourism College, 10 years working in 4-5 star standard hotel, I had the chance to gain many experiences from not only the daily work but also from the trips oversea. Building a network in hospitality, creating good team work through employee activities and bringing into the training courses the customer services, operation management with practical case-studies, activities, skills, knowledge and attitude for team coaching and mentoring.