Room Division Manager tại Ella Jungle Resort

6/2019 → 12/2019 (5 tháng)

Ella, Sri-Lanka

Research Analyst tại University of Philippines

6/1990 → 9/1991 (1 năm 3 tháng)

Diliman, Quezon City, Philippines

F&B Hostess tại Intercontinental Hotel Manila

11/1991 → 10/1992 (10 tháng)

Makati City, Philippines

Guest Relations Manager tại Intercontinental Hotel Manila, Makati City, Philippines 1992 — 1995

11/1992 → 1/1995 (2 năm 2 tháng)

Makati City, Philippines

Science Teacher and Coordinator tại Assumption School Inc.

2/1995 → 3/1996 (1 năm )

Sumulong Highway, Philippines

Operations Manager tại Health and Beauty Inc. Philippines

4/1996 → 1/2002 (5 năm 9 tháng)

Manila, Philippines

Operations Manager tại Watsons Personal Care Stores Philippines Inc. Philippines

1/2002 → 1/2009 (7 năm )

Manila, Philippines

Operations Manager tại The Manila Hotel - Intramuros, Manila, Philippines 2009 — 2012

3/2009 → 1/2012 (2 năm 10 tháng)

Intramuros, Manila, Philippines

Operations Manager tại The Mandarin Oriental Manila Hotel

2/2012 → 3/2014 (2 năm )

Makati, Philippines

Licensed Professional Teacher tại Georgia International Academy

5/2014 → 2/2018 (3 năm 9 tháng)

Savanah Campus Philippines

Operations Manager / Management Coordinator Trillium Boutique City Hotel, Colombo 07, Sri Lanka tại Trillium Boutique City Hotel, Colombo 07, Sri Lanka

11/2018 → 2/2019 (3 tháng)

Colombo 07, Sri Lanka

Guest Relations Manager cum Housekeeping Manager tại Seerock The King's Domain

2/2019 → 6/2019 (4 tháng)

Sigiriya, Sri-Lanka

● Provided flawless, upscale, professional and high class guest service experiences ● Analyzed customer feedback and implemented strategic direction to continuously improve overall rating of the property ● Responded to guests needs and anticipated their unstated ones

Operations and HR Manager tại One Degree South Addu

1/2020 → 1/2022 (2 năm )

Addu City, Maldives

● Developed, implemented, and reviewed operational policies and procedures ● Oversaw budgeting, reporting, planning, and auditing ● Ensured all legal and regulatory documents are filed and monitored compliance with laws and regulations ● Worked with the board of directors to determine values and mission, and planned for short and long-term goals ● Partnered with the leadership team to understand and execute the organizations human resources and talent strategies particularly as it relates to current and future talent needs, recruitment, retention, and succession planning

General Manager tại The Grand Mountain Hotel

1/2022 → 11/2022 (10 tháng)

Matale, Sri-Lanka

● Handled overall management operations in the organization to ensure smooth functioning of the business ● Regularly reviewed SOPs and other organizational policies, employment policies, etc. to promote a culture of standards and compliance ● Monitored guest feedback, incidents, and complaints to ensure the maximum level of guest satisfaction and retention

Resort Manager tại Lavendish Miridiya Lake Resort Anuradhapura, Sri-Lanka

11/2022 → Hiện tại

Anuradhapura, Sri-Lanka

● Increased the monthly room occupancy rate from 30% to 80% ● Reduced the monthly food costs from 70% to 40% ● Consistently generated over 100% monthly sales versus the target ● Consistently acquired 200% sales growth ● Improved the ratings on online bookings through excellent offers and services ● Initiated a promotion plan for the loyal customers where they were entitled for discounts and freebie's, which resulted in increased customer satisfaction and higher revenues ● Independently introduced, implemented and monitored an incentive scheme for the employees based on performance, which resulted to higher efficiency and productivity ● Motivated staff to provide quality service which led to exceptional reviews on Trip Advisor ● Effectively and efficiently managed the relationships with potential and existing clients, travel agents, and corporates, to ensure loyalty, longevity, and profitability of the alliances

Dean's Lister

3/1991

Received an Academic Award as one of the most outstanding graduate students with a total grade of 1.5 (95%)

Shamzoon Mohamed - Senior Logistics Manager

One Degree South Addu Factory, Maldives

shamzoon@ods.mv - +960 799-2100

Duminda Janaka Bandara - Asst. Food and Beverage Manager

The Kandy City Center KCC, Sri-Lanka

dumindabandara1982@gmail.com - +0094774048188

Susil Priyankara Ranasinghe - Cost Controller

The Grand Mountain Hotel, Matale Sri-Lanka

sprsusil@gmail.com - +94 789082057 I