Call Center Manager tại Money Bank

6/2018 → 12/2019 (1 năm 5 tháng)

Ho Chi Minh city, Viet Nam

- Created policy, strategy, KPI, bonus scheme, call scripts, handled situation scripts. - Trained & coached staff about product and skills to work with customers. - Recruited / hired new staff. - Motivated team & pushed the performance by meeting team every day. Achievement: - Hit good results over expectations of the CEO

Call Collection Supervisor tại FE Credit

3/2017 → 2/2018 (11 tháng)

Ho Chi Minh city, Viet Nam

- Managed 07 Team Leaders and over 200 employees. - Speak front of 200 staff to change their collection style & why they should change. - Motivated & pushed up the performance team. - Trained & coached team leaders & staff

Telesales Manager tại JW Marriott Hotel

9/2015 → 1/2017 (1 năm 4 tháng)

Ho Chi Minh city, Viet Nam

- Created policy, strategy, KPI, bonus scheme, call scripts, handled situation scripts. - Trained & guided staff about product and skills to work with customers. - Recruited / hired new staff.

Telesales Team Leader tại ANZ Bank ( Australia and New Zealand Bank)

8/2012 → 1/2014 (1 năm 5 tháng)

Ho Chi Minh city, Viet Nam

- Recruited /hired new staff. - Trained & guided staff about products and skills to work with customers

Telesales Representative tại ANZ Bank ( Australia and New Zealand Bank)

10/2010 → 10/2011 (1 năm )

Ho Chi Minh city, Viet Nam

- Booked appointments with customers on phone then met in person to close sales Achievement: - Best Seller.

Customer Consultant tại FV Hospital ( French Hospital)

11/2011 → 8/2012 (9 tháng)

Ho Chi Minh city, Viet Nam

- Sold membership cards for FV hospital and take good care of customers. Achievement: - Sold VIP Membership cards ( $1,200/1 card).

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3/2026

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