Guest Service, Senior Supervisor tại Somerset Ho Chi Minh City, The Ascott Limited

6/2022 → Hiện tại

HCMC

Guest Service Intern | June 2022 - July 2022 Supporting the reception in procedures of check in - check out for guests. Assisting guests with any inquiries or requests. Guest Experience Executive | July 2022 - March 2024 Managed VIP guest check-ins and check-outs, ensuring personalized and seamless experiences. Proactively sought guest feedback, maintained detailed records, and resolved guest concerns promptly. Curated and delivered "WOW" gifts and special occasion setups, exceeding guest expectations. Guest Experience Supervisor | March 2024 - June 2025 Coordinated with relevant departments to facilitate positive and enjoyable guest stays. Performed Manager on Duty duties as scheduled monthly. Developed and executed monthly and annual resident activity programs, fostering community engagement. Promote loyalty programs and special offers to guests. Served as secretary for the Vietnam Cluster Sustainability Committee, contributing to organizational sustainability initiatives. Guest Service, Senior Supervisor | June 2025 - Present Supervise, train, and mentor Guest Service Officers, ensuring adherence to company standards and procedures. Manage room assignments, ensuring accurate allocation and special requests are met. Process payments, maintain accurate guest accounts, and handle cash drawer reconciliation. Analyzed daily night audit reports, providing occupancy and ADR insights to HODs. Provided support to the Guest Service Manager and General Manager in daily operations and administrative functions.