Customer Service Executive cum Assistant to General Manager tại Tran Vinh Stationery Co., Ltd

1/2022 → 10/2024 (2 năm 8 tháng)

Vung Tau

Customer Service & Client Relations Handle customer inquiries, requests, and complaints professionally and efficiently. Build and maintain positive relationships with customers and business partners. Ensure high levels of customer satisfaction and service quality. Follow up on customer feedback and coordinate solutions with relevant departments. Support customer retention and loyalty initiatives. Assist in resolving service issues and escalations promptly. Assistant to General Manager Duties Manage the General Manager’s calendar, appointments, meetings, and travel arrangements. Prepare reports, presentations, meeting agendas, and meeting minutes. Coordinate communication between the General Manager and departments. Monitor task progress and follow up on assigned projects. Handle confidential information and documents professionally. Assist in organizing internal meetings, events, and business activities. Administrative & Operational Support Maintain filing systems, records, and internal documentation. Prepare operational and customer service reports. Support cross-department coordination to ensure smooth daily operations. Assist management in improving customer service processes and operational efficiency

Sales Executive cum Assistant to Hotel's GM tại Petro House Hotel

8/2018 → 1/2021 (2 năm 5 tháng)

Vung Tau

Sales & Business Development Identify and develop potential clients, corporate accounts, and business opportunities. Maintain strong relationships with existing clients and business partners. Prepare sales proposals, contracts, and quotations. Conduct sales calls, client meetings, and site inspections. Support sales campaigns, promotions, and marketing activities. Monitor market trends and competitor activities. Assist in achieving hotel revenue and occupancy targets. Client & Guest Relations Handle client inquiries and provide professional consultation regarding hotel services. Coordinate with internal departments to ensure smooth service delivery for clients and guests. Support VIP guest arrangements and special events. Maintain high standards of customer satisfaction and service quality. Assistant to Hotel Director Duties Manage the Director’s calendar, meetings, appointments, and travel arrangements. Prepare reports, presentations, meeting agendas, and meeting minutes. Coordinate communication between the Director and departments. Follow up on tasks, projects, and operational updates assigned by the Director. Handle confidential documents and sensitive information professionally. Assist in organizing internal meetings and business events. Administrative & Operational Support Support daily hotel operations when required. Prepare operational and sales performance reports. Maintain proper filing systems and documentation. Ensure timely follow-up and effective coordination among departments.

Assistant to Front Office Manager tại VUNG TAU INTOURCO RESORT

2/2015 → 6/2018 (3 năm 4 tháng)

VUNG TAU

Assist in supervising daily front office activities including reception, concierge, guest relations, and cashier operations. Ensure smooth check-in and check-out procedures. Monitor guest satisfaction and handle guest inquiries or complaints professionally. Support the Front Office Manager in maintaining service standards and operational efficiency. Provide excellent customer service and ensure a positive guest experience. Assist in handling VIP guests, special requests, and guest feedback. Coordinate with housekeeping, reservations, and other departments to meet guest needs promptly. Prepare daily reports, occupancy reports, and operational documents. Manage schedules, appointments, and internal communications. Assist in organizing meetings and preparing meeting minutes. Maintain accurate records and filing systems. Support training and guidance for front office staff. Help monitor staff performance and attendance. Ensure effective communication between departments. Assist in resolving operational issues and guest complaints efficiently. Handle emergency situations calmly and professionally. Support management in implementing corrective actions when necessary.

Director's Assistant tại Tan Phat Trading & Service Co., Ltd.

1/2011 → 11/2014 (3 năm 10 tháng)

Việt Nam

Executive Support Manage the Director’s calendar, schedules, appointments, and meetings. Arrange business trips, transportation, and accommodation when required. Prepare reports, presentations, contracts, and business documents. Attend meetings, take meeting minutes, and follow up on assigned tasks. Handle confidential documents and sensitive information professionally. Administrative & Coordination Duties Coordinate communication between the Director and internal departments. Support daily office operations and administrative procedures. Monitor work progress and follow up on deadlines assigned by the Director. Maintain proper filing systems, records, and company documents. Assist in preparing quotations, proposals, and correspondence. Client & Partner Communication Communicate with clients, suppliers, and business partners professionally. Support customer service and maintain positive business relationships. Coordinate meetings and project updates with relevant stakeholders. Operational Support Assist in tracking project progress and operational activities. Support purchasing, logistics, or technical coordination when required. Prepare operational reports and summaries for management review.

Assistant to the Board of Management (Hospitality) tại Dong Tay Hospitality Joint Stock Company

11/2024 → / (1 năm 7 tháng)

Việt Nam

Executive & Administrative Support Provide comprehensive administrative support to the Board of Management. Manage schedules, appointments, meetings, and travel arrangements. Prepare reports, presentations, business correspondence, and meeting materials. Attend meetings, record meeting minutes, and follow up on action plans. Handle confidential documents and sensitive business information professionally. Hospitality Operations Coordination Coordinate with hotel/resort departments and operational teams. Support monitoring of hospitality projects, operational performance, and service quality. Assist in implementing operational policies, procedures, and management directives. Monitor deadlines, project progress, and departmental updates. Communication & Stakeholder Management Act as a communication bridge between the Board of Management and internal departments. Coordinate with partners, suppliers, clients, and external stakeholders. Support organizing business meetings, events, inspections, and hospitality activities. Reporting & Analysis Prepare operational summaries, business reports, and performance updates. Collect and analyze information for management review and decision-making. Assist in preparing strategic presentations and hospitality business proposals. Project & Task Follow-up Monitor assigned projects and ensure timely completion of tasks. Follow up on management instructions and operational action plans. Support cross-functional coordination to improve operational efficiency.

Trương Tấn Đat - General Manager

Le Palmier Ho Tram Resort

dattt@lepalmier.vn - 0937694472

Nguyễn Kim Hùng - Giám đốc kinh doanh

Công ty Cổ Phần Đông Tây Hospitality

hungnguyenkim@gmail.com - 0918846149