Senior Hospitality Operations professional with 10+ years of progressive experience across 3★–5★ hotels, resorts, and F&B businesses in Vietnam. Proven expertise in hotel operations management, revenue optimization, sales performance, front office leadership, and hospitality entrepreneurship. Strong track record of delivering high occupancy rates, exceeding revenue targets, and leading multicultural teams in high-demand resort environments. PROFESSIONAL EXPERIENCE * Phu Quoc Eco Beach Resort – Vietnam - 3★ Hotel | 39 Bungalows Hotel Director (2021 – 2023) Front Office Manager cum Sales & marketing (2015 – 2016) - Full operational leadership of a 3★ resort with 39 bungalows - Managed 30–40 employees across Front Office, Housekeeping, F&B, and Maintenance - Responsible for daily operations, guest satisfaction, and service quality standards - Coordinated cross-department workflows and operational efficiency Key Achievements (KPIs): - Maintained 70–90% annual occupancy rate in a seasonal resort market - Improved guest experience through structured service control and team supervision * Entrepreneur – Hospitality Business Owner (Vietnam) 1/Restaurant Owner & Operator – Bird of Paradise, Phu Quoc (2018-2019) - Founded and managed a 60-seat restaurant - Open in July 2018, be the 1/over 200 restaurants on Tripadvisor in November 2018 - Responsible for staffing, procurement, and customer experience 2/Hotel Owner & Operator – Roisie Paradise, Phu Quoc (2019 -2020) - Managed boutique hotel with 14 bungalows - Oversaw operations, bookings, pricing strategy, and guest experience * The Shells Resort & Spa – Phu Quoc, Vietnam - 5★ Hotel | 134 Rooms Director of Sales (2017 – 2018) E-commerce & Reservation Manager (2016 – 2017) - Led sales operations (B2B & OTA) for an international 5★ resort - Managed a team of 9 sales executives - Managed online booking channels and reservation systems Key Achievements (KPIs): - Increases occupancy from 20% to 80% within 5 months. - Resort consistently ranked Top 3 in occupancy performance across Phu Quoc island resorts - Regularly exceeded monthly and annual revenue and occupancy targets * Seaside Resort Vung Tau – Vietnam - 4★ Hotel | 70 Rooms Front Office Supervisor (2013 – 2014) Receptionist (2012 – 2013)

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