Homestay Manager tại Banana Homestay Phu Quoc

11/2021 → 2/2021 (9 tháng)

Phú Quốc

Handled guest arrivals and departures. Managed online pages and booking tools. Coordinated with travel partners for more business. Supported all guest needs during their stay. Took care of revenue reports and documents. Made drinks, handled stock, and supported bar work. Helped prepare food and promote in-house offers. Joined recruiting, training, and daily planning.

Bar Team Leader tại CTY Kitchen & Bar

11/2023 → 8/2022 (1 năm 3 tháng)

Hồ Chí Minh

Reorganized bar setups to improve workflow. Updated service rules and daily work standards. Built new drink menus based on the restaurant’s concept. Took care of beverage costing and quality. Joined sales discussions on MICE events. Managed stock, daily checks, and monthly counts. Supported hiring and team development. Worked with marketing on promotions. Guided staff to offer natural and caring service.

Butler tại The Vietage by Anantara

4/2025 → Hiện tại

Đà Nẵng

Delivered personalized luxury hospitality service to international VIP guests onboard a premium railway experience. Demonstrated Anantara’s “Nam Jai Spirit” by providing genuine, heartfelt, and detail-oriented guest care throughout the journey. Managed end-to-end guest experiences, including escorting, dining service, cabin preparation, and departure assistance. Prepared and finalized onboard meals through reheating, plating, and presentation according to luxury hospitality standards. Provided professional beverage and bartending service, including cocktails, wine, coffee, tea, and welcome drinks. Performed cabin setup, turndown service, and sleeping berth preparation to ensure maximum guest comfort. Coordinated guest transportation arrangements, station assistance, and luggage handling. Delivered onboard wellness support, including basic massage and relaxation services. Anticipated guest needs proactively and handled special requests, complaints, and VIP arrangements with professionalism and discretion. Supervised daily butler operations and maintained high service standards in a fast-paced, multi-functional environment. Assisted in onboarding, training, and mentoring new staff members on SOPs and luxury guest service standards. Worked flexible rotating shifts while consistently maintaining service excellence and operational efficiency. Built strong relationships with guests through warm communication, cultural awareness, and attentive service.

Top 11 of "The Secret Cabinet - Ultimate Mixologists" Challenge by Luxardo.

11/2017

Top 11 of "The Secret Cabinet - Ultimate Mixologists" Challenge by Luxardo.

Top 6 Finalist of

4/2018

Top 6 Finalist of