Hospitality Operations & Organizational Excellence Leader with more than 20 years of leadership experience across luxury hospitality, aviation and business transformation. Recognized for building high-performing organizations by developing people, strengthening organizational culture and creating operational systems that enable sustainable excellence. Experienced in leading pre-opening projects, operational transformation, quality improvement and leadership development across internationally branded hotels and multi-industry organizations. CAREER HIGHLIGHTS  More than 20 years of progressive leadership in luxury hospitality, aviation and organizational transformation.  Selected into the Six Senses International Butler Development Program, graduating among the final 6 participants from more than 200 applicants after completing an intensive cross- functional luxury hospitality program.  Directly appointed as Operations & Customer Service Specialist at Vietnam Airlines despite applying for an Officer position, then promoted to Assistant Station Manager within approximately 18 months.  Invited back twice by Ana Mandara Villas Dalat Resort & Spa to lead Front Office redevelopment, organizational capability and service excellence initiatives.  Led the development and implementation of 200+ operational SOPs, policies and service standards supporting operational excellence within a 493-room internationally branded hotel.  Co-developed Hotel Colline's organizational culture framework, Brand Identity, Vision, Mission and Core Values during the successful pre-opening of the property.  Established organizational culture and leadership development frameworks across hospitality and multi-industry organizations.