Dynamic, professional work, straightforward, honest !

• Graduated from skills training and professional hotel restaurant. • Short-term courses: Skill preparation, communication skills, leadership skills.

Mar 2018-Present : Maple Hotel & Apartment Nha Trang Food & Beverage Manager Main responsibilities: • Directly responsible for all restaurants, culinary and events areas, ensuring a smooth running, profitable operations within the framework of the hotel. • Responsible to maintain the overall welfare of our employees by providing them with the training and resources to take care of our guests. • Developing and enforcing standards, policies and procedures in the food service, restaurants and beverage areas. • Developing, monitoring and taking corrective action of annual operating budget, via controllable costs, progress reports. • Attaining high sanitation standards throughout the food and beverage operation by enforcing the Company Sanitation Checklist. • Establishing and maintaining positive two-way communications with related departments. • Supporting managers with an effective training programme to make them aware of the expectations and responsibilities that their position entails. • Identifying and solving problems in a timely fashion. • Delegating authority and responsibility to managers in a way that the entire food and beverage operation runs smoothly. • Appraising managers/employees performance and using effective coaching and counseling for positive improvement. • Hiring, developing and retaining quality managers/employees. • Scheduling managers consistent with volume of business and needs. • Administering management personal action movement and payroll. • Ensuring that all legal aspects are being fulfilled in regards to control of liquor, beer and wine, sanitation and safety. • Ensuring all managers and employees follow all job safety regulations and all hazards are reported to concerned departments. • Ensuring that departments are responsible for asset management of all outlet property and facilities. • Ensuring that departments conduct a maintenance inspection on a monthly basis. • Responding to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner. • Performing any reasonable request made by the management which is not life threatening or against the law. • Above all, to lead by example through a hands on approach to motivate our employee to excel. • Performing other duties as assigned or requested by senior management. • Keeping the General Manager informed on all relevant issues concerning the department and the staff and in doing so, on a daily basis providing knowledge for decisions that benefit team members and guests alike. • Informing the General Manager of all emergencies. • Representing the hotel and uphold the reputation of the organization, its staff, affiliates and owners within the organization and in public. • Refreshing menus and services regularly. • To maintain quality services. • Other tasks as defined by the management. April 2017-Nov 2017 : Amiana Resort Nha Trang Senior Bar Supervisor Main responsibilities: • Responsible for the smooth running of the Bar & its business performance. Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times. • HR responsibilities including recruitment, training and development of staff. • Organising the daily rota and duties. • Analysing data and drawing conclusions for the business. • Daily and weekly reconciliation of sales. • In-depth understand of measurements and weights of drink levels. • Managing a team of 10 bar staff & supervisor. • Working with the Hospitality Manager in coordinating & planning for big events. • Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers. Aug 2016-April 2017 : Vinpearl Golf Land Resort & Villas F&B Supervisor Main responsibilities: • Supervise and support staff to achieve the highest efficiency • Learning and comments with superiors and colleagues to complete the job in the best way • Participating in staff training and skills to work effectively and accurately • Always open to help and introduce to our customers the best service at the resort. April 2016-Aug 2016 : Golden Peak Resort & Spa Cam Ranh Beverage Manager Main responsibilities: • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. • Preserve excellent levels of internal and external customer service. • Design exceptional menus, purchase goods and continuously make necessary improvements. • Identify customers needs and respond proactively to all of their concerns. • Lead F&B team by attracting, recruiting, training and appraising talented personnel. • Establish targets, schedules, policies and procedures. • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork. • Comply with all health and safety regulations. • Report on management regarding sales results and productivity Jan 2015-April 2016 : LUNAR Rooftop Bar & Grill F&B Supervisor Main responsibilities: • Responsible for the smooth running of the Bar & its business performance. Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times. • HR responsibilities including recruitment, training and development of staff. • Organising the daily rota and duties. • Analysing data and drawing conclusions for the business. • Daily and weekly reconciliation of sales. • In-depth understand of measurements and weights of drink levels. • Managing a team of 20 F&B staff. • Working with the Hospitality Manager in coordinating & planning for big events. • Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers. Dec 2013-Jan 2015 : Best Western Premier Havana Nha Trang Acting Bar Supervisor Main responsibilities: • Supervise and support staff to achieve the highest efficiency • Learning and comments with superiors and colleagues to complete the job in the best way • Participating in staff training and skills to work effectively and accurately • Always open to help and introduce to our customers the best service at the hotel. Oct 2009-Dec 2013 : Diamond Bay Resort & Spa Senior Bartender Main responsibilities • Work and support teams to achieve the highest efficiency • Learning and comments with superiors and colleagues aims to improve the efficiency and productivity of work • Participate in all training programs that facilitate the resort to improve myself more • Support and care guide clients inside and outside the resort all catering services in the best way

With extensive experience and management skills in the travel industry, Bar, Restaurant I would like to take a senior management position in your company. I hope that my organizational skills, my language ability, will be a small part of the development for the company.