Assistant Manager tại Pullman Ninh Bình

11/2025 → Hiện tại

Ninh Bình, Việt Nam

Planned and organized outlet operations during the hotel re-opening phase. - Coordinated with related departments (HR, Kitchen, Finance, Engineering) to ensure operational readiness. - Participated in recruitment, interviewing and training of new staff in line with hotel - Ensured facilities, equipment and POS systems were fully prepared prior to re-opening. - Monitored service quality, hygiene and food safety standards. - Assigned duties, prepared staff rosters and managed manpower based on business needs. - Handled guest complaints and maintained high levels of guest satisfaction during the initial operation period. - Suggested service and process improvements to enhance operational efficiency. - Design and develop Standard Operating Procedures (SOPs) in accordance with corporate standards

Personal Assistant to GM tại Phú Hải Beach Resort & Spa

10/2024 → 11/2025 (1 năm 1 tháng)

Bình Thuận

Đảm bảo các nhu cầu hành chính hàng ngày được đáp ứng. Thực hiện các công việc theo quy định của Công ty và khách sạn. Giữ bí mật thông tin. Thực hiện các công việc thư ký cho Tổng Giám đốc. Chuẩn bị báo cáo, ghi chép biên bản, thư từ, fax, memo... Quản lý lịch hẹn, cuộc gọi, fax, mail. Theo dõi hồ sơ cá nhân, đơn từ nghỉ phép, bồi hoàn, bảng chấm công, phương tiện đưa đón… Thực hiện nhiệm vụ đặc biệt theo yêu cầu.

Assistant Supporter F&B tại Flatto Coffee and Lounge Bar

2/2024 → 10/2024 (7 tháng)

HCMC

- Support operation - Inventory stock - P&L report

Supervisor tại The Secret Côn Đảo

10/2022 → 5/2023 (7 tháng)

Côn Đảo, BRVT

General : Spice Kitchen and Tropical Cafe approximately 20 staffs under control All-day dining with over 150 guests and cafeteria with around 50 guests in front of lobby/main door Tasks: Supervise daily restaurant operations and service quality. Lead, train, and motivate the service team. Ensure excellent guest satisfaction and resolve complaints. Monitor staff performance and maintain service standards. Coordinate with the kitchen and other departments. Assist with scheduling, inventory, and operational reports.

Food and Beverage Secretary tại The Secret Côn Đảo

6/2022 → 10/2022 (3 tháng)

Bà rịa-Vũng Tàu

- Provide administrative support to the FBM - Prepare reports, meeting minutes, and business correspondence - Coordinate with other departments to ensure smooth operations - Monitor attendance, leave records, and staff documentation - Assist with purchase requests, inventory records, and invoices - Other administrative tasks.

F&B Coordinator tại Meliá Hồ Tràm

3/2021 → 2/2022 (11 tháng)

Bà Rịa-Vũng Tàu

Provide administrative support to the AFBM Prepare reports and maintain department records. Coordinate meetings and schedules. Handle correspondence and documentation. Support daily restaurant operations and interdepartmental communication.

Waitress tại Công ty TNHH Kafnu Việt Nam

9/2019 → 4/2020 (7 tháng)

Hồ Chí Minh

Internship tại Six Senses Côn Đảo

6/2019 → 8/2019 (2 tháng)

Bà Rịa, Bà Rịa - Vũng Tàu, Việt Nam

Supervisor of quarter II.2025

5/2025

Achieved Supervisor of Quarter II. 2025 at Phu Hai Beach Resort & Spa Phan Thiet

Nominee of quarter 4

1/2023

At The Secret Con Dao

Employee of month

10/2022

At The Secret Con Dao

Employee of month

12/2021

At Melia Ho Tram