Duty Manager tại Pullman Phu Quoc Beach Resort

9/2019 → 3/2020 (5 tháng)

Phú Quốc

• 09/2019 – 03/2020: Duty Manager – Pullman Phu Quoc Beach Resort (Pre-opening) - Assisting senior managers with resume filtering and conducting interviews for candidates and the recruitment process, conducting appraise and performance review for staff. - Initiating SOPs based on Brand Standards, local customs and industry best practices. - Being Departmental Trainer - developing training plan for the employees and conducting training based on SOPs, Hotel Policies, Laws and Regulations and specific needs of each staff, constantly monitoring to ensure the best results achieved. - Configuring PMS (Opera), Visionline, SARA, and other systems for Front Office operation, creating necessary documents and paperwork to shape the operational procedure. - Facilitating and implementing Accor’s Loyalty Program (ALL) to hotel operation. - Liaising with other departments, suppliers, and businesses for smooth hotel operation. - Rostering manning as per business demand, preparing weekly and monthly attendance records for administration purposes. - Demonstrating strong skills and knowledge for the Hospitality industry, acting as a role model for staff to promote self-development. - Reporting directly to Director of Rooms and Front Office Manager in regards of department’s operation and overall staff performance.

Customer Service Specialist tại Canberra Tradies Club at Dickson

3/2017 → 9/2018 (1 năm 6 tháng)

Canberra ACT, Australia

- Operating the Lounge Bar and the Blue Café as Bartender and Barista - Running the Canberra Wine House with extensive collection of Canberra cool-climate wines, craft beers and local produce, managing bookings, supply orders, stocktake and quality control. - Assisting the customers in the Poker Machine Area.

Food and Beverage Attendant tại Amora Hotel Jamison Sydeny

4/2015 → 1/2017 (1 năm 9 tháng)

Sydney, Australia

- Taking care of the assigned section with any requests from guests - Being in charge of the team to ensure Sequences of Service, SOPs, and the company’s policies are implied - Consulting Banquets Event Order as well as On-site Event organizer/client to deliver food and beverage at appropriate and sufficient time as per Event Schedule, ensuring all special requests (dietary requirements, extra services…) are duly satisfied. - Performing stocktake and maintaining quantity and quality of food and beverage as per par level, completing Requisition Forms and Purchasing Order. - Dealing with customer complaints

Front Office Supervisor tại Canberra Rex Hotel and Serviced Apartments

7/2017 → 7/2019 (2 năm )

Canberra, ACT, Australia

- Maintaining the smooth and efficient operation of the Front Office with guest check-in and check-out procedures, reservations. - Monitoring online user-generated content platforms with reviews, feedback, ratings and comparison, summarizing into reports of customer insights, trends and general performance to Front Office Manager. - Supervising Front Office staff members to ensure full compliance with hotel operating controls, SOP's policies, procedures, and service standards. - Maintaining effective interdepartmental communication between all departments including Security, Housekeeping, Food and Beverage, and Maintenance to ensure guest service standards are met and exceeded. - Maintaining the highest professional service, quality, and standards through the operation and complying with all statutory regulations, Work Health and Safety regulations. - Handling guest complaints, feedbacks, and service-related issues. - Performing Night Manager duties when requested (including but not limited to Day End Close Procedures, Financial reports and balancing, Accounts reconciliation) - Summarizing results of operation for management. - Assisting with the training of new team members.

David Jukes - Business Development Manager for ACT and Tasmania

CPA Australia

David.Jukes@cpaaustralia.com.au - 61 3 9606 9677

Victoria Cox - Front Office Manager

Canberra Rex Hotel

v.cox@canberrarexhotel.com.au - 61262485311