Sales Manager tại Diamond Bay Condotel Resort

7/2019 → Hiện tại

Khánh Hòa, Vietnam

Be in charge of Sales and Marketing Department of 600 condotel and other services. ▪ Develop Sales and Marketing team and make sure this team runs well. ▪ Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. In charge of business for selling 600 condotel, 2 restaurants, conference, beach area service and all services in the resort. ▪ Identify new markets and business opportunities and increase sales. Selling and focus on Corporation, MICE. ▪ Arrange duties for Sales team, follow, training and handle issue when needed. ▪ Represent Hotels in various events and exhibition. Keep in good touch with other sales and sales forum, hotel, restaurants and other hospitality service suppliers. ▪ Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. ▪ Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. ▪ Co-operate to all resort departments for serving guest, and the system runs smoothly. ▪ Join in meeting with investors, general manager for business strategy. ▪ And do other duties as general manager’s request.

Sales Manager tại Pandora Apartment

2/2018 → 4/2019 (1 năm 2 tháng)

Khánh Hòa, Vietnam

Be in charge of Revenue, Sales and Marketing of Pandora Apartment Complex ( includes 60 Apartments and 1 restaurant) ▪ Develop business’ strategy based on opinion of the owners and the Apartment’s ability. ▪ Planning new business, all sales actions (base on practical situations), implement, review and urge, adjust in necessary. ▪ Developing and expanding sales channels: direct retail, OTA, TA, Corp, ... ▪ Maintaining and developing customer systems. Control all contracts with clients and partners,… ▪ Develop pricing policies (in coordination with other departments), promotion programs, holidays, festival, organize special programs for customers, ... ▪ Planning advertising, marketing on channels: running SEO, advertise on facebook, instagram, twitter, ...follow effectiveness, adjust if needed; advertising brand of hotel. ▪ Monitor and respond to customers’ comments on channels: retail, OTA, ... ▪ Identify potential markets and make deployment plans to enrich the flow of guests which suitable with the hotel’s strategy. ▪ Coordinate with the departments in providing excellent service to guests in order to develop customers’ loyalty, .. ▪ Coordinate with the departments in handling related problems ▪ Manage sales & marketing department: manage daily operation, make important decisions to solve related issues, recruitment, training, monitor duties of sales, ... ▪ Development other services beside accommodation: F&B, banquet, conference, wedding, concierge service,… ▪ Coordinate with other departments (especially accounting) in: setting up programs, count cost, monitoring debts, limiting bad debt rates, ... ▪ Create relationships with partners (other hotels, apartments, restaurants,..) in the same field to co-operate when needed. ▪ Monitor and update the competitor's price, program, etc., to make new plans, or change policies if needed ... ▪ Monitor and update hospitality news, as well as information from the government, market, etc. to identify potential customers and deploy clients attraction plans. ▪ Prepare report for General Manager, investors, ... as required. ▪ Participate meetings and provide comments on related issues

General Manager tại Universal Group (Dolce Vita Group)

2/2017 → 2/2018 (1 năm )

Khánh Hòa, Vietnam

Responsibility for business, finance of Company (entertainment area) and Vietnamese staff. This area is 150.000m2, includes 2 restaurants, water park and slider, zipline, spa, flower garden, zoo, Vietnamese traditional food area, games, crocodile lake and fish pool. ▪ Set up Organizational chart : forms, jobs description, combine-working between departments, teamwork,…for all activities. And other process for company : restaurant service, accounting process, purchasing process, … ▪ Oversee the operations functions of the area, as per the Organizational chart; and solve serius problem when needed. Ensure full compliance to company operating controls, SOP’s, policies, procedures and service standards. ▪ Responsible for the preparation, presentation and subsequent achievement of the company's annual Operating Budget, Marketing & Sales Plan and Capital Budget. ▪ Take care all financial activities in area which relative to company’s daily business; overseeing expenses of all departments and push them to fix plan costs base on request from Group and finance forecast. ▪. And work with Group Finance controller to report and explain when needed. ▪ Plan cash flow, base on actual situation and boss’ order. ▪ Cooperate with all managers (who work for others companies, belong the Group) to plan new businesses or control general system of Group in Viet Nam. ▪ Manage all Vietnamese staff about salary, recruiting, training, fired,…And work together Russian manager to run company and make sure business runs well. ▪ Do periodical report to Dolce Vita Group and other reports that boss orders. Draw up plans and budget (revenues, costs, etc.) for the owners. ▪ Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. And do somes reports to Government and work with them when needed.

Sales Director tại Free Travel Company

4/2015 → 2/2017 (1 năm 10 tháng)

Khánh Hòa, Vietnam

Responsibility for business of Company (2 star plus Hotel, Spa and tourist service): ▪ Managing hotel, tourist service and running business. ▪ Manage Spa about : revenue, cost and staff in 6 months. ▪ Making business plan and run it, advertising the Hotel and sell rooms on internet : booking.com; expedia.com; agoda.com; … ▪ Making tourist programs and sell to clients. ▪ Control finance, all the receivables and payments. ▪ Doing reports for the owners as request and government departments. Making monthly, yearly reports for tax department ▪ Making deal with tourist companies, control contract and finance invoices. ▪ Find out activities that influence the company finance and give ideas to solve them.. ▪ Give boss advice about business and project, finance flow,…

Sales Manager tại Pavillon Garden Hotel & Spa

1/2014 → 4/2015 (1 năm 3 tháng)

Khánh Hòa, Vietnam

▪ Set up sales department’s working process of and make sure it runs well. Design all the forms, policy,… for system, and oversee the operations functions of the Hotel, as per the organizational chart. ▪ Guide sales and receptionist to sell hotel online as well as other channels; and work with travel agents. Keep high room occupancy by always finding new tenants to fill vacancies. ▪ Develop concierge service and co-operate to partners to improve accommodation as well as other services. ▪ Planning and give idea to restaurant manager to develop revenue, control cost and protect asset, ▪ Combine with all departments and working closely with department heads on a daily basis. ▪ Main responsibility for recruitment, training, fired, and make Human resource policy,… for all staff. ▪ Working with tourist companies about contracts, booking, debt,… ▪ Review all revenue and finance reports before submit to the Investors and Tax Government. ▪ Handle comments, complaints and requests from customers. Solve any emergency or situation that related to apartments. ▪ Report to investors and governments based on theirs orders.

General Accountant tại The Light hotel and resort

5/2009 → 11/2013 (4 năm 6 tháng)

Khánh Hòa, Vietnam

▪ Prepares asset, liability, and capital account entries by compiling and analyzing account information. ▪ Documents financial transactions by entering account information. ▪ Recommends financial actions by analyzing accounting options. ▪ Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. ▪ Checking reports of accounting department : debts report, revenue report, cost report, monthly reports,… ▪ Control finance, all the receivables and payments. ▪ Control cost of the Hotel. ▪ Preparing profit and loss accounts and the balance sheet for senior management ▪ Assisting in preparing budgets and business planning, including projected room revenue. ▪ Doing reports for the owners as request and government departments. Making monthly, yearly reports for tax department.

Phạm Thị Quyên Thảo - Sales Manager (based in Ho Chi Minh city)

Diamond Bay Condotel Resort

sales1@diamondbaycondotelresort.vn - (+84) 941 363 966

Nguyễn Thị Ngọc Diễm (Ms) - Chief accountant

The Light Hotel & Resort

diem.ngoc@hoanghaico.vn - (+84) 987 645 064

Đặng Quang Nhân (Mr) - Human Resources Manager

Amiana Resort, Mia Resort, Pavillon Garden Hotel&Spa,...

dang.quangnhan@gmail.com - (+84) 906 525 709

Mr. Shilo Dmitrii Valentinovich - Art Director of Universal Group (Eco-paradise)

Universal Group (Eco-paradise)

donny19832@gmail.com - (+84) 82 784 2611