Assistant Executive Housekeeper / Trợ lý Trưởng bộ phận Buồng Phòng

The Role

 Exciting opportunity to assist Executive Housekeeper for resort's pre-opening.

 Under the guidance of the Executive Housekeeper and within the limits of the policies, overseas and directs all aspects of the housekeeping department.

 To demonstrate pride in the workplace with a high level commitment.

 To promote a helpful and professional image to the internal and external customer.

 To use guest names whenever appropriate.

 To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.

 To carry out any reasonable duties as requested by a Senior Manager.

 To be aware of the Hotel Management, their Office location, role and availability.

 To have a good knowledge of all the different types of Rooms, Hotel facilities, and hours of operation, Restaurants, Shops and Function rooms.

 To be well informed about special Functions and events held in the hotel on a daily basis.

Key Deliverables and Responsibilities

Planning & Organizing:

1. To assists the Executive Housekeeper to control and direct the Housekeeping Department.

2. Specific responsibility to assure a smooth operation with the highest Standards of Service

3. Service according to the Company’s Policies.

4. To monitor the Day to Day Operation.

5. To carry out Inventories of Equipment and Linen to ensure Costs are controlled and

6. Hotel Standards are kept.

7. To monitor close cooperation with all Departments and Guests.

8. To conduct Orientation and Training programs to new and current Housekeeping Employees.

9. To carry out daily Briefing, On Job Trainings and Appraisals within Department.

10. To inspect daily Guest Rooms and Public Areas.

11. To check VIP Rooms to ensure Cleanliness and Standards are kept to Hotel Standards.

12. To monitor Guest Arrivals for special Guest Requests.

13. To identify problem Areas as identified by Guest and Staff feedback.

14. To establish and maintain effective Employees relations.

2. Office computer literacy.

3. Good command in English, Vietnamese: Native

4. Leadership, Management, Interpersonal Skill.

5. Ability to run big department efficiently, knowing how to deal with staffs/ customers professionally, good in guest complaint handling.

6. Excellent in-service mind oriented, Excellent time keeping and organizational skills.

7. Working experience in 2-3 years with similar position, Senior Supervisor with good background/profile will be considered for interview.

Would be nice if your Linkedin profile is included.