Quản lý Spa

Pay attention to the experience of each customer, focus on improving the quality of customer service, always maintain a 5-star service attitude when interacting with customers

As the brand representative for the spa, the Spa Manager needs to maintain a professional image, be well mannered and human.

When guests complain about service quality, the Spa Manager needs to consider, evaluate the problem and come up with a solution quickly.

For problems that arise during operation, the Spa Manager needs to proactively resolve them if possible, or report to superiors if necessary.

Work closely with the Reception department to monitor the number of bookings and optimize the number of daily bookings

Answer and respond to customer messages through booking channels.

 Regularly check customer feedback after the treatment.

 Monitor customer reviews on social media sites (Kakaotalk, Google, Facebook, ...).

 Respond to customer reviews quickly.

Maintain a clean, tidy image in all spa spaces.

Regularly check the cleanliness and set-up of the room according to standards.

 Monitor monthly product consumption. Report to superiors when there are problems or excess consumption

Proactively handle issues related to human resources.

- Social and health insurance, trade union following Vietnam’s labor law, monthly salary 13, unexpected bonus, work performance bonus

- A year salary increases 1 time

- Working in a professional, modern environment, posting 5 stars. And other regimes as defined by the company.

- Female from 30 to 45 years old

- Graduated from College/ University, preferably major in hospitality or spa/ beauty

- High English proficiency

- At least 2-year experience in Hotel/ Restaurant/ Spa/ Hospitality industry

- Good leadership skill and willingness to learn

- Ability to work well under pressure. Result-oriented way of thinking and working.

- Địa chỉ: Tầng 3, Khách sạn L7, Ngõ 683 Lạc Long Quân, Hà Nội