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EO - QA/QC Executive (Hospitality Background)
- Hạn nộp: 27/08/2026
- Mức lương: Thỏa thuận
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09/08/2026 10:26
Mô tả công việc
- Develop & Maintain Quality Management Systems:
- Establish and update SOPs, service standards, and quality procedures for all departments (Housekeeping, Front Office, F&B, Engineering, Spa, Pool, and public areas).
- Ensure consistent implementation and compliance across departments.
- Quality Control (QC) Audits:
- Conduct scheduled and random inspections of rooms, facilities, services, food safety, and hygiene standards.
- Prepare checklists, record deficiencies, and follow up on corrective actions.
- Quality Assurance (QA) & Continuous Improvement:
- Collect and analyze guest feedback (surveys, reviews, complaints) to identify areas for improvement.
- Propose and implement service enhancement initiatives for senior management.
- Training & Support:
- Develop training materials and conduct training sessions for employees on service standards, hygiene, safety, and resort culture.
- Support Department Heads in implementing QA/QC guidelines.
- Reporting:
- Prepare weekly/monthly audit and quality reports for Management.
- Provide recommendations for improvement plans.
Quyền lợi được hưởng
- Working 5 days per week.
- Full salary and service charge provided during the probation period.
- Competitive salary, with staff accommodation or transportation allowance provided.
- Full benefits including insurance, annual leave, and holiday bonuses.
- Relocation support and annual home visit benefits.
- Annual Leave: 12 days of annual leave, with 1 additional day added each year.
- Employee Birthday: one paid day off and birthday gift.
Yêu cầu công việc
- Bachelor’s Degree in Hospitality Management, Tourism, Quality Management, or a related field.
- Minimum 2–3 years of experience in a QA/QC or similar role in resorts/hotels or the service industry (F&B, tourism).
- Strong knowledge of ISO, HACCP, and hotel/resort SOP standards.
- Excellent planning, organizational, reporting, and training skills.
- Strong communication, observation, and cross-departmental coordination abilities.
- Detail-oriented, proactive, and able to work under pressure.
Yêu cầu hồ sơ
- Apply now: careers[a còng]worl********************
- Hotline: 0383******
- Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam
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152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên GiangWorldHotels™ is a curated collection of independent upscale and luxury Resorts in remarkable destinations around the world. Part of BWH® Resorts, a global hospitality group with more than five decades of experience, WorldHotels celebrates the spirit of independence by connecting guests with authentic service, meaningful experiences, and a genuine sense of place - grounded in quality, individuality, and sustainable hospitality. WorldHotels Long Beach Resort Phu Quoc is located in the heart of Phu Quoc Center along the island's most sought-after stretch of Long Beach. With 465 Modern Rooms spanning garden-view retreats, elegant sea-view rooms, and panoramic ocean-view suites, the resort also features 2 Restaurants, 2 Bars, 2 Cafés, 4 Swimming Pools, PearlSense Spa, a Fitness Centre, and 3 Family-Friendly Outlets - a complete coastal sanctuary for every traveller. At WorldHotels Long Beach Resort Phu Quoc, we believe that people are at the heart of every exceptional experience. Guided by our Earth, People, and Community (EPC) commitment, we are dedicated to caring for our people and the communities we serve - creating an environment where you are challenged to grow, inspired to excel, and supported every step of the way
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152 Trần Hưng Đạo, Xã Dương Tơ, Phú Quốc, Kiên Giang
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