Director of Spa & Wellness

• Lead, manage, and oversee all spa, wellness, and recreational operations to ensure exceptional guest experiences and high service standards in line with brand philosophy.
• Develop and implement spa and wellness strategies, concepts, programs, and experiences aligned with Six Senses’ wellness philosophy and brand positioning.
• Drive revenue growth, profitability, and cost control through effective pricing strategies, upselling initiatives, and operational efficiencies.
• Develop and manage departmental budgets, forecasts, revenue targets, and expense control.
• Oversee menu development, treatment offerings, wellness programs, retail product selection, and seasonal promotions.
• Ensure compliance with hygiene, health, safety, and sanitation regulations, as well as brand standards and SOPs.
• Recruit, train, lead, and motivate spa and wellness teams, fostering a culture of excellence, engagement, and continuous development.
• Monitor guest feedback, satisfaction scores, and service recovery initiatives to ensure exceptional service delivery.
• Establish and maintain strong relationships with internal departments and external partners, including wellness practitioners, suppliers, and consultants.
• Oversee facility maintenance, equipment management, and inventory control to ensure optimal operation.
• Develop and implement training programs to enhance service quality, technical skills, and wellness knowledge.
• Analyze business performance, prepare operational reports, and present insights and action plans to Management.
• Ensure sustainability practices and wellness standards are fully integrated into daily operations.
• Represent the Spa & Wellness department professionally in all guest and stakeholder interactions.
• Perform other duties as assigned by Senior Management.

Social Insurance on 100% salary

Annual Home leave ticket support

Accommodation provided

Uniforms provided

Relocation allowance to all positions provided

24/7 personal accident and health insurance enrolled from starting date

Duty Meals and Transportation provided

Worldwide learning & Career Development with Six Senses & IHG

• Bachelor’s degree in Hospitality Management, Wellness Management, Business Administration, or related fields.
• Minimum 7–10 years of experience in spa and wellness operations, preferably in luxury hotels, resorts, or wellness retreats, with at least 3–5 years in a senior management role.
• Strong knowledge of spa operations, wellness programs, treatments, retail, and service excellence standards.
• Proven leadership, business acumen, and financial management skills.
• Experience in revenue generation, budgeting, forecasting, and cost control.
• Excellent communication, interpersonal, and guest engagement skills.
• Strong command of spoken and written English; additional languages are an advantage.
• Passion for wellness, sustainability, and holistic guest experiences.

If so, we’d love to hear from you! Please apply using one of the following methods:

Submit your application via hoteljob.vn

Email your CV to: careers-condao sixsensescondao.vn

Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.