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Trên 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
Tiếng Anh (Giỏi)
5 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
General Manager tại Phuong Nam Resort
5/2022 → 9/2023 (1 năm 4 tháng)
Việt Nam
Led overall resort operations within an integrated 4-star hospitality environment, overseeing guest services, accommodation operations, Food & Beverage, banquet and event operations, outside catering services, and end-to-end guest experience delivery. Responsible for operational performance, customer satisfaction, workforce leadership, commercial hospitality activities, financial effectiveness, and service excellence across all resort departments and external event operations. Directed cross-functional hospitality teams including Front Office, Food & Beverage, Housekeeping, Engineering, Sales & Marketing, and banquet operations to strengthen service delivery, enhance guest satisfaction, and improve overall business performance. Expanded banquet and outside catering operations through wedding functions, corporate events, and hospitality catering services across resort and external customer environments, reinforcing luxury service standards and customer experience excellence.
GENERAL MANAGER | Hospitality, Resort & Integrated Catering Operations tại Sovico Group
9/2023 → Hiện tại
Việt Nam
Lead hospitality, resort, integrated guest services, and large-scale industrial catering operations across diversified multi-site business environments under Sovico Group, focusing on operational performance, customer experience, service excellence, and business growth across hospitality and integrated food service operations. Responsible for multi-site hospitality and integrated catering operations, including workforce leadership, operational consistency, guest satisfaction, financial performance, and high-volume food service execution within fast-paced and complex operating environments. Drive operational improvement initiatives focused on luxury service standards, operational efficiency, cost optimization, profitability enhancement, and standardized service delivery across hospitality, resort, and industrial catering operations. Collaborate closely with executive leadership teams to strengthen integrated service delivery, improve commercial performance, and support long-term operational growth across hospitality and catering environments.



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